65 Member of staff of MTN Nigeria axed from the company including divisional managers. The telecommunication giant said the idea is to help it embark "on an aggressive plan to refocus its customer service operations towards the next generation customer care."
The affected 65 permanent staff from the customer relations unit, include “60 customer care representatives, two managers; two supervisors; and one manager on suspension,” .
The General Manager of Corporate Communication of MTN Nigeria, Funmilayo Omogbenigun, said: “The dismissal went with a series of internal reviews in the Customer Relations Division, specifically related to performance, values and standards.
“As per my previous response, the Customer Relations Division is repositioning itself for a incredible improvement in customer service delivery, and this necessitates an enhancement of the quality of its current resources. As a responsive and responsible corporate organization, we are devoted to providing a service that beats the expectations of our customers.”
She added: “With respect to MTN Nigeria, and the issue of an economic crunch, the company like every other business in Nigeria, has to a certain extent, experienced the generic fallout from a global recession.”
stressing the global financial crunch as the key reason, MTN South Africa also fired about 403 permanent and over 2,100 temporary staff (70% of 3,000 temporary staff).
Wednesday 25 November 2009 - 11:43
AfricaNews ICT desk